Privacy

This policy explains how Quadrant Solutions Pty Limited (ABN 60 010 749 587), trading as Quadrant Farming Solutions, handles personal information, including information collected through our website, www.quadrantsolutions.com.au. In this policy, “we”, “us” and “our” refer to Quadrant Farming Solutions.

We have prepared this policy with reference to the Australian Privacy Principles in the Privacy Act 1988 (Cth), and we aim to handle personal information consistently with those principles.

We collect the personal information you give us when you make an enquiry or apply to become a reseller, whether through our website, by email or by phone. Our website forms ask for your name, business or farm name, email address, phone number, location or postcode, business type, website, the products you are interested in and your message (depending on the form).

When you submit a website form, we also record your IP address, browser type and the page the form was sent from. Our web server and our website security provider also record IP addresses and similar technical information when you visit our website.

When you browse our website, Google Analytics also collects information about your visit, as described under “Cookies and website statistics” below.

When you send an enquiry, our website also records how you arrived at our website, such as the referring website, campaign details and the page you landed on, so we can understand which of our marketing leads to enquiries.

We do not ask for sensitive information, such as health information. Please do not include it in your message.

We use personal information to respond to your enquiry, assess and manage reseller applications, provide product information and documentation, help you find local supply, manage our business relationships, operate and protect our website (including against spam and misuse), and understand how our website is used so we can improve it and our marketing.

Our website enquiry forms ask for your consent to contact you about your enquiry. Any marketing email we send will identify us and include a way to unsubscribe. You can also ask us at any time to stop sending you marketing messages by contacting us using the details below.

Personal information you submit through our website is held in these places:
• Our website: form submissions are stored in our website’s database. Our website is hosted on a server in Sydney, Australia.
• Email: each submission is sent to our sales inbox, which is provided by Google Workspace.
• Backups: copies of our website database, including form submissions, are kept on our website server and in our Google Drive account.

Access to our website administration, email and backups is limited to authorised people. Our website developer and hosting provider can access the website, including stored submissions, to maintain and support it. Our website uses an encrypted (HTTPS) connection and Cloudflare security services. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We disclose personal information only where it is needed for the purposes described in this policy, such as to the service providers that support our website, email and backups, to a stockist or reseller if you ask us to put you in touch, or where required or authorised by law. We do not sell personal information.

Some of our service providers store or process information outside Australia:
• Google, which provides our email (Google Workspace), backup storage (Google Drive), website analytics (Google Analytics) and advertising services (Google Ads).
• Cloudflare, which provides security, performance and visitor-statistics services for our website.

These providers operate data centres in many countries, so personal information may be stored or processed in the United States and other countries where they operate.

Our website may set a small number of functional cookies, including a session cookie and page-view counters, when some pages load. Cloudflare may also set cookies needed for website security. We use Cloudflare Web Analytics for overall visitor statistics; it does not use cookies.

We also use Google Analytics to understand how our website is used, such as which pages are visited, how visitors arrive and which links and documents are used. Google Analytics uses cookies and similar technologies and collects information such as your approximate location, device and browser type, and the pages you view. It does not receive the information you enter into our enquiry forms.

Our Google Analytics account is connected to a Google Ads account. Through this connection, information about visits to our website may be used by Google for advertising purposes, such as measuring advertising and building audiences for personalised ads.

You can block or delete cookies in your browser settings, opt out of Google Analytics using Google’s browser add-on at tools.google.com/dlpage/gaoptout, and manage how Google personalises ads at myadcenter.google.com. We do not use other third-party advertising or social-media tracking tools on this website.

We keep personal information for as long as we need it for the purposes described in this policy, including our business records. Website form submissions remain in our website database and our sales inbox until they are deleted. Website database backups are kept on a rolling basis, with older copies replaced over time. When we no longer need personal information, we take reasonable steps to destroy or de-identify it.

You can ask us general questions without identifying yourself, for example by phone. To respond to a written enquiry or assess a reseller application, we need your contact and business details.

You can ask for access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before we respond. There is no charge to make a request, and we will respond within a reasonable time, usually within 30 days. If we refuse a request, we will tell you why in writing, unless it would be unreasonable to do so.

If you think we have mishandled your personal information, please contact us in writing using the details below and describe your concern. We will look into it and respond in writing within a reasonable time, usually within 30 days. If you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website links to other websites, including stalosan.com.au, x-zelit.com.au and vilofoss.com. Their own privacy policies apply when you use them.

We may update this policy from time to time. The current version is always available on this page, and you can ask us for a free copy in another form.

For privacy questions, access or correction requests, or complaints, contact Quadrant Farming Solutions:
Email: [email protected]
Phone: 0429 500 529